FAQs

1. Where do you ship?

We ship worldwide from Los Angeles, California. No matter where you are, your NOGABANE pieces will be delivered directly to you.

2. How long does delivery take?

Delivery times may vary depending on your location.

- Europe: 5–10 business days

- North America: 3-7 business days

- Asia-Pacific: 10–20 business days

- Rest of the world: typically 10–20 business days

Once your order has been dispatched, you will receive a tracking link with all relevant shipping details.

3. How can I track my order?

After your purchase, you will receive a confirmation email containing your tracking information. You may also track your order at any time via our dedicated Track Order page.

4. Can I return or exchange items?

Yes. Items may be returned within 14 days of receipt, provided they are unworn, unwashed, and in their original packaging.

For full details, please refer to our Return Policy.

5. What payment methods do you accept?

We offer a wide range of secure, trusted, and convenient payment options to ensure a smooth and flexible checkout experience for our customers worldwide.

You can complete your purchase using the following payment methods:

  • Credit & Debit Cards
    Visa, MasterCard, and American Express are accepted. All card payments are processed through encrypted and PCI-compliant systems for maximum security.
  • PostFinance E-Finance
    Available for customers in Switzerland, allowing fast and direct payments via your PostFinance account.
  • TWINT
    A quick and easy mobile payment solution widely used in Switzerland.
  • PayPal
    Pay securely using your PayPal balance, linked bank account, or credit card, with added buyer protection.
  • Klarna – Pay Later
    Enjoy the flexibility of receiving your order first and paying later, subject to Klarna’s terms and eligibility.
  • Apple Pay
    Fast and secure checkout for Apple users using Face ID, Touch ID, or passcode.
  • Google Pay
    A convenient and secure payment option for Android users and supported devices.

All transactions are fully encrypted, and your payment details are never stored on our servers. This ensures the highest level of data protection and privacy at every step of your shopping experience.

If you experience any issues during checkout or have questions regarding payment options, our customer support team is happy to assist you.